The University of Baltimore Library was recently renovated. Part of the design in the newly renovated space was having one single service point, that we call the Information Desk. This desk serves as the public facing portal for what was previously three public facing service points to services by three separate departments, Academic Success,…

In summer 2017, the University of Birmingham reconfigured from a subject librarian model of academic library support to a functional or task-based model, including the creation of a dedicated Engagement Team. Using case studies from the new team, an internal survey of staff across the University alongside a survey of librarians from other…

This paper presents the results of focus groups conducted with student-parents at the University of Memphis. The objective of this study was to explore the research services and library spaces student-parents need to thrive in higher education settings. The results identify several ways in which academic librarians can support student-parents'…

In a survey of Business and Government, Law and Information Sciences students carried out at the University of Canberra, results showed that in-curricula information literacy skills training had a greater impact on students' satisfaction with access to high demand material than the purchase of additional copies of books. This paper will discuss…

This article summarizes discussions on listservs. Topic covered are circulation policies regarding patrons from other colleges, the shelving of sacred books, laptop circulation, Ariel vs email attachment for interlibrary loan, best software for remote instruction, paper copies of ereserves, interlibrary loan privileges for alumni and policies…

Many libraries offer for-credit courses that intend to foster information literacy. These courses will be strengthened if the librarian as instructor has a familiarity with learning theory. This article suggests that Robert Gagne's "Nine Events of Instruction," based on information processing theory, can provide support to bibliographic…

Identifies interacting principles of theory of library service and indicates nature of library policies, activities, and professional values upon which implementation of principles rests. Library users ("worthy" and "needy"), hierarchy of service functions (stimulation, guidance, instruction, information services, access,…

Discusses academic library users who are not affiliated with the institution and considers the problems associated with them. Ethical issues are raised; possible solutions are suggested, including guidelines, bibliographic instruction, and user fees; and policies implemented at the University of California at Berkeley regarding unaffiliated users…

Describes a survey of public librarians that examined their understanding and use of bibliographic instruction and their beliefs about the role of instruction in reference services. No consensus was found, but respondents' views seemed to be mediated by training in bibliographic instruction, library size, and the library's policy on user…

This discussion of information policy focuses on library services for distance education. Topics include the logistics and management of providing library services off-site and/or responding to student requests; and meeting the needs of distance education students for information and library instruction, both students from the member institution…

Model for evaluation of library reference services examines four elements of reference process: librarians' performance on requests for factual information; knowledge of library policies, procedures, or services; provision of bibliographical instruction; and performance of interviewing techniques. Reference service questionnaire, criteria for…

Examines the pros and cons of providing access to the World Wide Web for library patrons as well as suggesting solutions to problems. Discusses the establishment of a library policy governing the use of the Web, as well as the importance of workshops and instructional materials on Web use in libraries. (Author/AEF)

Lists values that should underpin librarians' work: stewardship, service, intellectual freedom, privacy, rationalism, commitment to literacy and learning, unfettered access to recorded knowledge and information, and democracy. Discusses how these values should be used to shape a vision of the future library, a "library as a place" that challenges…

This examination of misunderstandings between librarians and teaching faculty over concepts of library use and research concludes that library skills and research skills are essentially different things that can be learned in isolation from each other. Implications of these findings for bibliographic instruction and library policies are discussed.…

Describes experiences of a librarian who participated in the World Library Partnership to volunteer in a South African elementary school library during a summer. Discusses classroom teaching techniques; library technical processes; training library staff and teachers; student workers; story times; library instruction; and library policy. (LRW)