When the author began his career as a school librarian, he took time to live with the collection and the school library the way it was inherited, with systems that were already in place. And during that first year, he observed. That period of observation and living with things as they were allowed him to start innovating and problem-solving from…

The objective of this study was to identify common communication issues that arise during the electronic resource lifecycle and identify communication strategies academic libraries are using effectively to manage electronic resources. A survey of academic librarians and staff received 240 responses and included 5-point Likert scale ratings on…

Special collections and area studies librarians face similar challenges in the changing academic library environment, including the need to articulate the value of these specialized collections and to mainstream processes and practices into larger discovery, teaching, learning, and research efforts. For some institutions, these similarities have…

Libraries have limited budgets and Collection Development Librarians can be faced with difficult decisions in the spending of their allocated funds. This paper discusses how the Tasmanian Polytechnic Launceston Campus Library discovered a gap in their collection and addressed this situation without funding. The Library wished to purchase fiction…

Libraries are an interesting instance of the radical transformations that higher education is experiencing. The neoliberal turn that has led to the commodification of what scholars do--teach and create knowledge--has had a profound effect on the academic library. But the political economy of the transformed library is invisible to many if not most…

Discusses the problem library patron from various fronts: historical, personality traits, importance of complaints, nature and types of problem patrons and their behavior, technology and the newly-bred problem patron, strategies for dealing with problem patrons, and ensuring that library administrators and other supervisors understand the need to…

Despite the stereotype of libraries as peaceful retreats, unacceptable behaviour is a reality that desk staff have to deal with. This paper outlines the results of two surveys conducted at Charles Darwin University Library to investigate the extent to which this is a problem in Australian academic libraries. The first survey went to CAUL (Council…

This paper takes a theoretical and practical approach in defining the "problem" of homelessness in libraries. The author examines three fundamental problems on homelessness. The three fundamental questions are: (a) Who are the homeless? (b) Why are they homeless? (c) What are their information needs in libraries? These questions are important in…

Surveys the history of the library board as a means of governance for public libraries, reviews research on the administrative effectiveness of library boards, identifies some of the major problems with the library board system, and proposes some possible solutions to these problems. A 26-item bibliography is attached. (JL)

Discussion of the homeless in American public libraries focuses on harmless individuals who may be considered nuisance by library staff/patrons. Highlights include literature about problem library patrons, national problem, social issues, major themes (offense to others and library staff, balancing rights, and elitism), and implications for…

Discussion of the problems which confront African library administrators in the establishment of a new university library focuses on administrative, social, political, and economic problems. Educational systems in Africa are seen to be the prime key to development of more and better university library services. Footnotes are included. (EJS)

Considers causes of friction between librarians and computer support staff, including poor communications, dealing with patron discontent, management problems, difficulties in purchasing hardware and software, and difficulties with systems work. (LRW)

Discussion of burnout among library personnel includes a susceptibility profile, indicators of burnout, and administrative contributors. Techniques by which administrators can reduce stress are suggested, including participative management; improved communications; staff development; informal staff gatherings; staff meetings; flexible work…

Addresses issues of safety and security in libraries. Topics discussed include keeping library collections safe; patron behavioral problems; factoring loss into the budget; staff theft; access versus security; apathy regarding library crime; a need for a unified security apparatus; preventive measures; staff and patron safety; and a…

Discussion of women and leadership focuses on women in librarianship. Highlights include the evolution of thought about women and leadership; feminist research and theory; Margaret McIntosh's model for leadership, including womanless leadership, problems in leadership, and leadership redefined; equity in leadership; and implications for…