Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

Information systems (IS) curriculum review is a continuous process. Universities seek to offer content that they believe will be most beneficial to students as they begin their career. However, that content may or may not satisfy employer needs. This paper, which is part of a larger study, seeks to determine if required course content matches the…

This article presents a case scenario that may be used in system analysis and design, database management, and business analytics classes. The case document includes realistic, detailed information on the operations at the American Guild of Musical Artists (AGMA). Examples of assignments for each class and suggested reading are presented. In each…

The case provides a realistic scenario that can be used in a systems analysis and design, accounting information systems or graduate level management information systems course. The case details the steps in the revenue and expense cycle processes of a health supply wholesale company providing students with the opportunity to map the business…

Many states and school districts are rethinking how they do educational assessment. A few are going further: attempting to build "balanced," "comprehensive," or "next-generation" assessment systems. At the same time, practitioners and researchers have long mulled the purposes and parts such systems should have. But…

This case study consists of a real database project for a charter school--Scholar's Academy--and provides background information on the school and its cafeteria processing system. Also included are functional requirements and some illustrative data. Students are tasked with the design and development of a database for the purpose of improving the…

The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

The power of outsourcing basic computing technology such as computer programming, database design, customer service operations and system development, to mention a few have changed the conditions of employment in IT. Many of the projects that went off-shore did not perform well due to failure to consider important factors in business dimensions.

In today's world, Web-Based Distance Education Systems have a great importance. Web-based Distance Education Systems are usually known as Learning Management Systems (LMS). In this article, a database design, which was developed to create an educational institution as a Learning Management System, is described. In this sense, developed Learning…

Describes work in progress at the Smithsonian Institution in developing a system to understand and articulate the information needed to support collection related functions. The discussion covers the data modeling methodology used and the advantages of this methodology in structuring museum collections information. (one reference) (CLB)

Three principles of classification are stressed in the development of electronic dental patient records and clinical databases: (1) the classification must have a suitable organizing principle; (2) use must be made of standard terminology; and (3) there must be standard operational criteria. (DB)

Describes the experiences of four library automation projects that involved multitype library networks. Areas discussed include forces acting on libraries, the growth and development of the library marketplace, the increasing complexity and interrelationships of automated systems and the profound impact of such systems on libraries. (CLB)

Argues that users' needs should play a more prominent role in the design or choice of an online catalog in a specific library, and outlines requirements which enhance ease of use. Areas discussed include operational control, search formulation control, access points, output control, user assistance, and hardware requirements. (nine references)…

Raison d'Etre, a hypermedia design history application, provides access to a database of video clips containing perspectives of design team members during the course of a project. Describes the user needs analysis; methods of collecting information and organizing the database; and the implications for design education, research, and practice. (AEF)

The first of two papers describes the rewriting of the DIALOG system software for DIALOG Version 2, and discusses both software and user interface issues. The second describes the development of Canadian produced scientific and technical databases and discusses issues concerning user training. (CLB)