This paper examines a pedagogy of using a critical incidents-based (CI-based) method combining student-authored critical incidents, reflection, and interviews to teach and assess intercultural learning. The researcher used student-authored critical incidents as authentic cultural materials, with reflection on those incidents and interviews as…

This paper explores the interactions of a groupwork team composed of both local and exchange students, with heterogeneous competence in English, in an English-medium CLIL context at a technical university in Catalonia. Plurilingual and multimodal conversation analysis is used to trace how the students jointly complete an academic task. The…

Surveys experts to establish the importance of 87 content areas for an intercultural business communication course. Finds 22 of the content areas to be essential, 65 to be important, and none to be unimportant. (RS)

Suggests a program for teaching students with communication problems. Outlines in-class strategies supportive of a positive interpersonal climate and a sense of orderly purpose. Uses written dialogues between teacher and student and individual conferences. (JMF)

With the expansion of e-learning, the understanding and evaluation of already created e-learning environments is becoming an extremely important issue. One way to dealing with the problem is analysis of case studies, i.e. already created environments, from the reuse perspective. The paper presents a general framework and model to assess UNITE, the…

Describes some features of French business correspondence that contrast sharply with that of the American equivalent. Provides a sample syllabus for a commercial French course and lists sample vocabulary and phrases useful in business correspondence. (LMO)

Discusses the need for effective basic language, literacy, numeracy and other communication skills to support all workforce development programs. The general cultural bias towards these programs has marginalized them and is reflected in policy, curriculum and practice. Adjustments are needed in the approaches to the new climate of workplace…

Certain conventions governing administrative, faculty, and student conduct have come through tradition and common sense to be accepted generally in academe. Obviously, they do things differently at different institutions. But when Professor Barbier carefully details the standards of pedagogy, privacy, and ethics she encountered at a Canadian…