The prevention and resolution of student complaints are critical factors in maintaining and improving the student experience. Rob Behrens looks at the wider context, drawing on lessons from beyond higher education, to examine the opportunities and possible pitfalls.

Our study uses an interdisciplinary theoretical lens to understand the complexity of community building as a precursor to restorative practices. Key to these measures is that offenders take responsibility for their actions and undergo reintegration into the school community. Yet, until these students feel they belong to the school community in the…

This paper investigated the causes, consequences and control of students' crises in public and private universities in Nigeria. Students' crises involve making protest by students' in pressing their demand on various issues with university authorities. In this regard, the study population comprised all the 81 universities in the country from which…

Contends that peer mediation offers a way for students to settle disagreements without violence and without involving the traditional system of school discipline. Discusses brief background about peer mediation, then presents one high school mediation program that has been implemented and evaluated. Outlines step-by-step approach to implement a…

The Individuals with Disabilities Education Act (IDEA) Amendments of 1997 mandated a shift from reactive strategies toward proactive interventions with students who experience both disability and behavioral challenges. The author describes how the methodology of Life Space Crisis Intervention can provide a source of data for functional assessment…

Many students today face barriers to learning such as physical, sexual, or emotional abuse. Others are exposed to violence, substance abuse, or poor relationships in their home and community. North Eugene (Oregon) High School is trying to combat these barriers to learning with anger-management classes. These classes not only stress the…

Provides guidelines for educators to prepare for potentially difficult parent conferences and to conduct them to a successful conclusion. Suggestions include anticipating concerns, accentuating the positive, listening to parents, being truthful, being firm, being polite, offering solutions and assistance, asking for suggestions, admitting…

According to the U.S. Department of Education, 39% of public school students were considered to be part of a minority group in 2000, as opposed to just 22% in 1972. Although the increased diversity offers many opportunities for staff members and students to learn from one another, not all members of the school community adjust quickly to a…