Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

The Cheyenne and Arapaho Department of Education (CADOE) functions as a tribal education department (TED) in western rural Oklahoma, situated within a tribal government that has a total membership of 13,212; 3,160 of whom are ages 3-18 years. CADOE has supported and advocated for equal opportunity and access for Cheyenne and Arapaho families and…

This article presents the unique approach to university-community partnerships developed and practiced at Michigan State University (MSU). We have established a model of campus-community partnerships that builds a wide-reaching system of networks connecting the university to communities. Our approach is "developmental",…

Examines the issue of community involvement in reformulating educational systems. Historical perspectives on community involvement in schools are reviewed; the roles of community members in educational settings and in educational systems design settings are discussed; and experiences from fieldwork observing community participation are related.…

Outlines the author's participation in several programs designed to effect change in educational institutions. Observations regarding school decentralization, community participation, and staff development programs are presented. (APM)

Offers guidelines for selecting community members for systemic restructuring efforts in public schools. Definitions of community and of systemic restructuring, or educational systems design, are presented; the importance of selection efforts is discussed; a community selection model is described and explained; and further research is suggested.…