Purpose: The purpose of the paper is to provide a thorough analysis of the concepts of business intelligence (BI), knowledge management (KM) and analytical CRM (aCRM) and to establish a framework for integrating all the three to each other. The paper also seeks to establish a KM and aCRM based framework using data mining (DM) techniques, which…

Describes a business electronic data processing (EDP) course at a university in West Germany. Includes major subjects taught and strategies used to maximize learning opportunities. Factors considered in developing the course are outlined. (JN)

Describes a project aimed at developing a system to support managers of business software projects by incorporating knowledge acquisition and emphasizing the integration of the manager's tasks. The discussion covers the knowledge acquisition methodology, the architecture of an integrated system, and an overview of project management tasks. (15…

Describes how the microcomputer is linked to the mainframe computer for effective communication within a business, discusses software packages available to facilitate this connection, and provides information on a new IBM product designed to serve as both a microcomputer and a terminal for a mainframe system. (MBR)

On the basis of a survey of U.S. undergraduate business schools and industry, a study defined the curricular content (knowledge and skills) in electronic data processing (EDP) and statistical sampling (SS) needed to prepare the accounting study to audit computerized accounting systems. (CT)

The College of Business and Economics at the University of Idaho conducted a pilot study that used commercially available encryption software called Securexam to deliver computer-based examinations. A multi-step implementation procedure was developed, implemented, and then evaluated on the basis of what students viewed as valuable. Two key aspects…

Six articles discuss the 1987 Economic Censuses: a historical review by Bohme; Worden on the value of economic censuses; Wikoff and Powell-Hill on planning the questionnaire; Blum, Bowman, and Sullivan on changing data needs; Zeisset on the data's availability to users; and Schlueter, Ray, and Hartz on international economic statistics. (EM)

Describes the methodology and procedures, as well as the findings of an investigation of the relationship between the use of computer-assisted instruction and students' attitudes toward the instructor and the course in the teaching of undergraduate business data processing. An 11-item bibliography and a copy of the survey are included. (JL)

Proprietary software available to the institutional researcher is discussed. It is suggested that as more institutions use proprietary software, the institutional researcher may find that varying levels of involvement in the process of evaluating and acquiring such software can result in the availability of more useful facilities. (Author/SF)

Steps that should be followed in choosing and implementing an administrative computer system are discussed. Three stages are involved: institutional assessment, system selection, and implementation. The first step is to define the current status of the data processing systems and the management information systems at the institutions. Future…

Academic and administrative computer services at Trinity University in San Antonio are described. Computer services for the university are purchased from a separate profit-making company owned by Trinity University. It is suggested that the success of this type of arrangement is dependent on the local environment. (BH)