It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…

Provides a historical perspective on archival automation and an overview of the management, planning, staffing, and user considerations that arise as a consequence of automation. Future technological developments are summarized. (41 references) (MES)

Considered are aspects of effective dental automation, including integrating "islands of computing"; definition of a dental record; common nomenclature; an enabling architecture; capturing data at its source; computer-assisted software engineering; and system security. (DB)

Describes how TES, a text extraction system, is able to electronically retrieve a set of sentences from a document to form an indicative abstract. Discusses various text abstraction techniques and related work in the area, provides an overview of the TES system, and compares system results against manually produced abstracts. (LAM)

Describes the problems brought on by a lengthy strike that occurred during a major computerization effort by Britain's Department of Health and Social Security. Implications for personnel officers are presented. (CH)

Quality of work life is examined as it applies to a company's decision to implement automation changeover and whether or not employees are involved in design decisions. (CT)

In environments where the state of the system changes rapidly, such as stock trading, air traffic control, network management, and process control, databases have been proposed as the platform to develop automated control systems. Information in such systems consists of "updates," reporting on the state of the environment and…

Three principles of classification are stressed in the development of electronic dental patient records and clinical databases: (1) the classification must have a suitable organizing principle; (2) use must be made of standard terminology; and (3) there must be standard operational criteria. (DB)

Reviews current technologies for electronic imaging and its recording and transmission, including digital recording, optical data disks, automated image-delivery micrographics, high-density-magnetic recording, and new developments in telecommunications and computers. The role of the document automation systems integrator, who will bring these…

Describes SCISOR (System for Conceptual Information Summarization, Organization and Retrieval), a prototype intelligent information retrieval system that extracts useful information from large bodies of text. It overcomes limitations of linguistic coverage by applying a text processing strategy that is tolerant of unknown words and gaps in…

Considers the effects of the new MARC AMC (Archival and Manuscripts Control) format when applied to a microcomputer-based local system for archival operations. Development of the MicroMARC:amc system at Michigan State University is described, and the implications of technological changes on such systems are discussed. (MES)

The automation of online order retrieval for Chemical Abstracts Service Document Delivery Service was accomplished by shifting to an order retrieval/dispatch process linked to a Unix network. The Unix-based environment, its terminal emulation, page-break, and user-friendly interface software, and later enhancements are reviewed. Resultant increase…

Proposals are made for practical approaches to the design of electronic office systems to provide for the effective storage and retrieval of the documents that they generate. Problems of records management and requirements to be met by the designer of an electronic office system are highlighted. Nineteen references are cited. (EJS)

Describes development and implementation of microcomputer system for request handling, recordkeeping, and invoicing at the Centre for Scientific and Technical Information (CSTI) Document Delivery Service of the South African Council for Scientific and Industrial Research. Unforeseen advantages of the system are reviewed, including electronic…

An approach to the design of flexible text-based management systems for archives includes tiers for repository, software, and user management systems. Each tier has four layers--objective, program, result, and interface. Traps awaiting software development companies involve the market, competition, operations, and finance. (10 references) (MES)