Discussion of the use of multimedia for training considers when multimedia is appropriate, what the potential benefits are, and how to effectively manage the development process. An informal study of multimedia projects is presented that identifies problem variables, including hardware and software decisions, organizational dynamics, and…

Discusses content management software, which provides a platform for managing the creation, review, filtering, updating, distribution, and storage of structured and unstructured content. Topics include intranets and extranets; vendor selection; comparing vendor approaches; scoping studies; fees; project management; documentation; roll-out…