Discusses pricing problems of public library service. The meaning of price in a library context is examined, including amount charged and patron's cost; components of price setting are described, including the impact of demand, cost, and competition; and library pricing strategies are suggested that should help achieve the library's goals. (13…

Discusses the determinants of the quality of library services, the difficulties involved in attempting to measure quality, and the need for the profession to explore methods to improve library service quality. (CLB)

Describes the dimensions and components of expert systems and their applications in libraries. Discussion of ways in which the productivity of library public services could be improved by using expert systems focuses on reference and bibliographic instruction applications. (four references) (MES)

Discusses the use of a desktop video conferencing product, CU-SeeMe, and offers an analysis of its effectiveness in providing distance instruction and library support to medical technology students at the University of Wyoming. Concludes that the potential benefits of this low cost technology outweigh the inconveniences of working with an immature…

Describes types of hearing impairments and discusses library equipment, materials, and programs for the hearing impaired. American Library Association guidelines for four areas of service to the hearing impaired are summarized: communications; resources; publicity and programs; and participation and staffing. Addresses for related organizations…

Discusses Total Quality Management (TQM), benefits to libraries, and possible barriers to its adoption. An overview is provided of 13 articles included in this issue on (1) library approaches to TQM; (2) implementing a TQM program; (3) supporting TQM efforts; and (4) learning from the experience of others. (EAM)

A review of the debate within the library profession concerning the changing role of libraries and fee based library services is followed by the presentation and discussion of an economic analysis of library services based on an indifference curve model. This model may be used to justify selected user fees. (CLB)

Addresses ways to achieve organizationally the most effective application of computer information technology to university library services. The history of the last 25 years in automation at the Stanford University Libraries is reviewed as a case study. (12 references) (MES)

Fourteen articles address issues related to library personnel administration in an automated environment, such as education for automation, salaries, impact of technology, expert systems, core competencies, administrative issues, technology services, job satisfaction, and performance appraisal. A selected annotated bibliography is included. (MES)

Firm policies and procedures that address the environment, patron/staff behavior, general attitude, and care and handling of materials need to be at the core of the library/archival security program. Discussion includes evaluating a repository's security needs, collections security, security in non-public areas, security in the reading room,…

Discusses factors that contribute to Santa Monica Public Library's excellence, including supportive city government and citizenry, city council, library board, lean top management, and the basic management team. Specific management principles and techniques, public relations, and measures of service at Beverly Hills Public Library are also…

Provides a brief review of the basic elements of library security and preservation programs as a background for an exploration of security/preservation issues, problems, and policies. Discusses environmental control, disaster preparedness, fire protection, storage and handling, and controlling access to collections. (AEF)

Discusses the current emphasis on assessment of library effectiveness and describes several assessment techniques. It is argued that, by encouraging staff to develop an attitude of self-assessment based on their ability to add value to library services, the assessment phenomenon can be used to improve the overall quality of libraries. (11…

Addresses the role of professional associations in the process of organizational change in academic libraries. Topics discussed include user-centered organizations and associations; the literature on organizational change; the roles of associations; associations as change agents; and how associations can assist in the transition to user-centered…

Focuses on the customer satisfaction element of Total Quality Management (TQM) in libraries, including definition of the terms customer and customer satisfaction, determining customer expectations, complaint systems, keeping customers, and empowerment of staff. Appendices list approaches libraries and other organizations have used to improve…