Over the past few years, access to quality and meaningful training opportunities has become more challenging. Library training coordinators across the United States express the same frustration of trying to fill classes with staff members from library branches that often cannot spare a team member for training. In this article, the author, who is…

This article explains a two-part plan, created by the people at the Public Library of Charlotte & Mecklenburg County (PLCMC), to help staff members keep up with the sea change of technology. A core competencies training program was developed. This keeps workers afloat by providing them with the technology skills they need to support the change…

In this article, the author recounts her experience in 2005 as a library director at the Mount Laurel Library in New Jersey. She thought her people at the library were in fairly good shape in terms of the professional staff's understanding of the confidentiality rules governing their customer information. However, she was wrong. This was driven…

Argues that training for automated library systems is an ongoing process which does not stop once the system is operational. Some problems that can be alleviated through ongoing training are examined, including the addition of new employees and/or new systems software and functions. (nine references) (MAB)

The role of the library has changed significantly during the past 2 decades. Twenty years ago, it could have been considered the norm for a small to mid-sized library to have one or two computers for patron use. Staff was fortunate to have a computer connected to a printer--a tractor-feed ink jet printer--with a basic word processing application…

Presents a model instructional session that was prepared and taught by librarians to introduce college students, faculty, and staff to the Internet by teaching them how to join listservs and topic-centered discussion groups. Describes the sessions' audience, learning objectives, facility, and course design. Presents a checklist for preparing an…

Examines recent trends that will have a significant impact on how virtual library services are designed and implemented in the future. Discusses end-user instruction; staff training and professional development; database design; the metadata movement and the Dublin Core; and changing roles of librarians and library services. (AEF)

Reports on a postconference workshop on virtual libraries that was presented at the third annual Computers in Libraries Canada Conference. Highlights include networks; technological change; administrative issues, including organizational structure, staff training, strategic planning, and financial resources; a case study of the University of…

Explains how the Monroe County Library System (NY) adapted their library to help the greatest number of disabled people use their library with the greatest ease and at a reasonable cost. Highlights include focus groups with disabled patrons; appropriate adaptive devices; policy recommendations for computer use; and staff training. (LRW)