Students complain that technical courses like operations management are boring, dry or unenthralling. If we characterize classroom learning between a student and an instructor as a knowledge-intensive service encounter, then students are a kind of "customer" who must interact with the classroom system and play a key role in their own…

This paper reports the findings of the case study conducted at Schaffner Thailand (ST) factory regarding the application of the ROFO principle coupled with companywide training on the execution of Lean Production (LP) strategy. The case study was motivated by 3 main objectives: 1) to examine the effectiveness of the ROFO principle and companywide…

To protect the welfare of students, staff, and other clients in housing and residence life (HRL), administrators must understand what behaviors are unacceptable. Professionals might make idiosyncratic and unconstrained decisions when there is no conduct code or set of informal rules. Informal rules may become norms comprising normative structures…

Principals are being encouraged to distribute leadership to increase schools' organizational capacities, and enhance student growth and learning. Extant research on distributed leadership practices provides an emerging basis for adopting such approaches. Yet, relatively less attention has been paid to examining the principal's role in fostering…

Despite the importance of teachers and the fact that teacher hiring is decentralized in most school districts, we know relatively little about the process through which individual principals hire faculty for their schools. Using interviews with 31 Chicago principals, we explore how principals find job candidates, whether they collaborate with…

Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)

Describes four social styles (amiable, analytical, driver, and expressive) and strengths and weaknesses associated with each. Suggests that administrative team building can be enhanced by considering individual styles. Discusses the importance of style flex, or interacting within others' comfort zones without compromising one's own style. A social…

This introductory-level presentation demonstrates how to evaluate the materials and teaching in online courses. Topics covered include similarities with evaluation of on-ground teaching, factors unique to online courses, technological considerations, helping administrators unfamiliar with online courses, and national standards, rubrics, and…