Academic librarians have embraced tools such as e-mail or chat that allow them to deliver reference services virtually, but not many studies have advocated for using social networking sites (SNS) as a medium for answering user questions. Even as reference departments field fewer questions requiring in-depth resources or responses, librarians have…

If you stopped by and visited the author's school library in Eminence, Kentucky, it would be difficult to predict everything you might see and experience. You might see first-grade students browsing and finding books to check out, a ninth-grade student using a compound miter saw to prepare parts for a project in an engineering class, a fifth-grade…