Describes a comparative study of the "help" facilities of 16 interactive information retrieval systems. Guidelines for the design of a "help" facility are presented and then used to evaluate the quality and friendliness of each system. Suggestions for the improvement of online "help" facilities are discussed. (31…

Provides overviews of expert systems and library material selection, and describes six steps in the process of the development of the Monograph Selection Advisor, a demonstration prototype expert system that provides advice on monograph selection decisions. (17 references) (MES)

Explores issues arising from the massive social changes that will flow from the recently emerged information age to define a new approach to systems design. This approach will allow the creation of a better future while enhancing human performance, adding value to organizations, and creating just and ethical systems. (Contains 32 references.) (KRN)

This paper provides an analysis of approaches to quality assurance and of the management of quality in general management literature and considers its application to public education systems. Key components of a fully integrated approach to quality assurance and quality management for school systems are listed. (SLD)

Presents the perspectives of a parent and a pediatrician on managed health care for children. The parent's experience in obtaining care for her disabled child demonstrates many pitfalls in the system. The pediatrician stresses that advocacy for child health should promote child health through managed care, rather than protect children from managed…

Arguing that the main promise of computers lies in their potential for moment-by-moment adaptation of instructional content and form to the changing cognitive needs of individual learners, this paper clarifies the implications of this potential for tutoring research, and points out overlooked relations between different strands of research…

This paper, which updates and expands on a paper by Twelker and others that identified and described five instructional development (ID) models, presents a taxonomy for classifying ID models, comments on the limited degree of testing to which most ID models have been subjected, reviews 13 models, and provides a selected, annotated bibliography of…

The principal human factors engineering issue in robotics is the division of labor between automation (robots) and human beings. This issue reflects a prime human factors engineering consideration in systems design--what equipment should do and what operators and maintainers should do. Understanding of capabilities and limitations of robots and…

This paper considers conceptual alternatives for the development of information systems for management and planning in schools. Four problem areas which have been encountered in the introduction and implementation of such systems are identified, including lack of information, lack of understanding, lack of tools for the redress of problems, and…

Discusses the need for knowledge gateway systems to provide access to scattered information and the use of technologies in gateway building, including artificial intelligence and expert systems, networking, online retrieval systems, optical storage, and natural language processing. The status of four existing gateways is described. (20 references)…

Reports on axiomatic approach to systems design that has emanated from documentation work in field of chemistry and closely related disciplines. It is based on five axioms: definability, order, sufficient degree of order, representational predictability, and representational fidelity. Mandatory indexing is discussed; a glossary is appended. (106…

Reviews developments and products in the information industry that are aimed at the end user and identifies impediments to end user searching that may explain why end user access has not supported these products. Suggestions for overcoming these impediments are offered. (eight references) (CLB)

Describes online catalog research being conducted in Europe in the areas of interaction and interface design, subject access, functional improvement through the application of information retrieval techniques, and library networks. Three operational online catalogs, not available outside Europe, are discussed. (30 references) (CLB)

Reviews what is known about the effect of managed care on access to health services, as well as utilization of hospital care, emergency department visits, primary care services, and specialty pediatric services. The effect of managed care appears dependent on several factors and, thus, is likely to vary according to the population served. (SLD)

Overview of expert systems (intelligent computer applications that use data, a knowledge base, and a control mechanism to solve problems) highlights history of expert systems; construction (human element, knowledge acquisition and learning, system architecture); limitations; issues and trends; and implications for information science. Thirty-three…