While increasing the diversity of the library profession has been a long-running concern of Library and Information Science (LIS), the diversity of LIS doctoral students and faculties has received far less attention. This paper argues that libraries will be best equipped to provide inclusive services and outreach to diverse populations when LIS…

This study was designed to analyze some of the services offered by Illinois libraries serving populations of fewer than 2,500, particularly in terms of how they operate and which circulation services are used most frequently. A questionnaire was mailed to 192 libraries, with 131 or 68.2% returning usable responses. Among the general findings: (1)…

A conference on academic library services to disabled students is summarized. Presentations which focused on the global context of library services and the information role of library personnel, the need to develop qualitative and quantitative standards dealing with technical as well as service aspects, the growing body of information resources on…

This booklet, one of a series of background papers for the White House Conference, explores the potential of new technologies to improve library services while reducing library costs. Separate subsections describe the application of technology to the following library functions: acquisitions, catalogs and cataloging, serials control, circulation…

An assessment of an increasingly tight national economy dictates a reevaluation of the costs and functions of the corporate special library if it is to survive recessionary pressures intact. Services which are crucial to daily business operation, not duplicated elsewhere, and of high visibility to upper management must become the prime focus of…

This paper examines the need for accurate, reliable data on energy, flowing upward to the national government from various energy-intensive information systems. Part I explores the need for a national policy coordinating this flow within both the United States and, for comparative purposes, Great Britain. Part II presents in outline form the…

This study examined the importance of negative searching, or searching to discover topics not previously explored in writing, and its oversight in the library literature. A survey of university faculty revealed a tendency to view negative searching as necessary to scholarly endeavors, but an online literature search showed little discussion of…

Addresses extent to which public libraries have served needs of organized labor over past 50 years and examines factors that have influenced services offered and how libraries have responded. Role played by AFL-CIO/ALA Joint Committee on Library Service to Labor Groups and future direction of services are noted. (22 references) (EJS)

Develops model of the reference interview which explicitly incorporates human information processing, particularly schema ideas presented by Marvin Minsky and other theorists in cognitive processing and artificial intelligence. Questions are raised concerning use of content analysis of transcribed verbal protocols as methodology for studying…

Considers a definition of online searching and discusses each of these factors--training, search aids, physical setting, search request form, interview and profile construction, terminal session, search evaluation, document delivery, professional reading, and online user groups. Eighteen sources are cited. (EJS)

Reviews books and periodicals relating to library involvement with video and notes upcoming meetings focusing on this area. (LLS)

Describes the origins of hypertext and reviews the history of the concept of nonsequential access to information that led to hypertext. Technological developments that have been combined with hypertext are discussed, including workstations, video and laser disk technology, and microcomputers; and library applications of hypertext and hypermedia…

The literature of reference service emphasizes service at the reference desk and overlooks other activities of reference librarians. Self-evaluation studies would enable reference librarians to identify what they do and assign a time and value to each task. Such studies should be the first step in planning and structuring a reference department.…

This study explored the relationship between expanded information and referral (I&R) services and traditional reference services in public libraries in North Carolina. Results show librarians feel I&R services should be limited to those closely related to traditional reference services. Other I&R services typically provided by social…

Surveys the service marketing literature for models and data-gathering instruments measuring service quality, particularly the instruments SERVQUAL and SERVPERF, and assesses their applicability to special libraries and information centers. Topics include service characteristics and definitions of service; performance-minus-expectations and…