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Pragya Gupta; Neeraj Kaushik – International Journal of Educational Management, 2018
Purpose: The purpose of this paper is to review the dimensions of service quality used in different countries across the world, especially in the higher education sector. Design/methodology/approach: Content analysis is used to get a comprehensive insight of the studies accumulated from some of the selected databases such as Emerald Insight, Ebsco…
Descriptors: Higher Education, Educational Quality, Educational Assessment, Comparative Education

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