Describes a survey that was conducted at the University of Tennessee at Knoxville library to count and categorize the types of questions coming into the reference department from telephone calls. Informational and directional calls are examined, implications for staffing are considered, and queuing theory is applied. (seven references) (LRW)

This five-article section on current issues in reference and adult services highlights origins of American Library Association's Reference and Adult Services Division, history and development of RQ's column "The Exchange," 25 years of adult services articles, documents reference service and changing attitudes of librarians, and library…

Data derived from study of 142 natural science museums and nature centers indicates that 90 percent of facilities had libraries (46 percent informally organized). Libraries are not funded to same degree as extra-exhibit educational programs; staffing is less often full-time and professional; collections, services and use levels show great…

Reference materials used by librarians responding to reference requests and by patrons at the Iowa State University Library were analyzed to determine which subject areas of the collection received greatest use, and whether subject areas and types of materials used by librarians differed from those used by patrons. (19 references) (MES)

In May 1981 the American Library Association (ALA) conducted a survey to determine how online search services are financed in publicly-supported libraries and in libraries in nonprofit organizations. The survey questionnaire was prepared by the ALA Office for Research (OFR), and three vendors of online services--BRS, Lockheed, and SDC--mailed the…

Presents results of survey of 48 academic library directors on use and effectiveness of public relations (PR) programs (planned PR programs administered by one person, coordinated PR programs, favored channels of communication, importance of academic library PR). Recommendations based on survey results and review of literature are offered. (22…

The implementation of work redesign techniques described or similar advanced methods of organization and work system design should allow academic libraries to respond more effectively to rapid changes in user demand and improve the quality of working life of their employees. Included are 44 references. (Author/RAA)

Reports results of a 1990 survey of teaching faculty at Memphis State University (Tennessee) that examined faculty attitudes toward academic librarians and evaluated the collection and services at the university libraries. Findings are compared with several earlier studies of faculty perceptions of librarians that were performed on other college…

Discusses the impact of the Library Services and Construction Act (LSCA) on state prison libraries. Evaluations of the LSCA are reviewed; the effectiveness of the LSCA in the areas of library budgets, staff, and book collection size is considered; and recommendations for further research are suggested. (22 references) (LRW)

Describes a study conducted at Illinois State University that compared the results achieved by library users searching the ERIC database on CD-ROM with the results achieved by individual and teamed skilled intermediaries. Evaluation of library services is discussed, patron search strategies are examined, and strategies for improving patron…

Discussion of public libraries' information and referral services for culturally diverse communities focuses on a study conducted in southern California that examined the information seeking behavior of ethnolinguistic gatekeepers in minority communities. Topics addressed include information and referral models; information sources; the perception…

Reviews current state of the art pertaining to measurement and use of the construct of user satisfaction (user's self-reported degree of satisfaction with library services) and reports results of survey of 623 public library patrons measuring user satisfaction, evaluation of services, library use, and individual characteristics. Twenty-six sources…

Uses OCLC (Online Computer Library Center) interlibrary loan (ILL) statistics to support a presentation of trends in library access, ownership and resource sharing. Statistical tables and a discussion of ILL activity specifically focus on ILL's increasing technological and economic requirements. Suggestions are made on how libraries may meet these…

Discussion of reference service in a changing information environment focuses on a survey of basic reference courses in American Library Association (ALA) accredited programs that was conducted to investigate how library school students are being educated for reference service. Highlights include course content; teaching methods; learning…

The first part of a two-part review of research related to school library media collections summarizes studies with implications for budgets and collection size, the selection process, collection policies, and the librarian as censor. A table compares data on holdings and expenditures for schools providing high-level library service with national…