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Hensley, Susan E.; Nelson, Carnot – 1979
Identified in this study are the factors which affect the user's capacity to seek out and utilize information, and the factors which serve as obstacles to information use. Factors relating to both organizational and individual use include level of use, user skills, and user motivation; differentiation of level of use is presented in three levels:…
Descriptors: Attitudes, Cognitive Processes, Information Dissemination, Information Needs