Publication Date
| In 2026 | 0 |
| Since 2025 | 0 |
| Since 2022 (last 5 years) | 0 |
| Since 2017 (last 10 years) | 1 |
| Since 2007 (last 20 years) | 2 |
Descriptor
Author
| Brett, Kelsey | 1 |
| Exline, Eleta | 1 |
Publication Type
| Information Analyses | 2 |
| Journal Articles | 2 |
| Reports - Research | 1 |
Education Level
| Higher Education | 2 |
| Adult Education | 1 |
| Postsecondary Education | 1 |
Audience
Location
| Maryland (College Park) | 1 |
| Texas (Houston) | 1 |
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewed
Direct linkBrett, Kelsey – Journal of Electronic Resources Librarianship, 2018
After three years of collecting electronic resources of troubleshooting tickets in Springhare's LibAnswers at University of Houston Libraries, the author conducted an analysis of over 300 tickets. The type of problem was identified for each ticket and then categorized into a functional area using an existing categorization schema developed at…
Descriptors: Academic Libraries, Library Services, Electronic Libraries, Troubleshooting
Exline, Eleta – Journal of Archival Organization, 2009
This article reviews the recent literature about the essential but often uneasy alliances made between content experts (archivists and librarians) and technology experts. Differing professional cultures, misunderstandings of one another, limited abilities to envision change, and lack of support from top-level administrators are the most often…
Descriptors: Partnerships in Education, Information Technology, Literature Reviews, Librarians
