Recovery of significant achievements by exemplary individuals and institutions in public education and librarianship informs our present understanding and motivates future efforts. This narrative history recounts some of the struggles and successes of a great city library when the very conception of a free, public library was still being defined.…

Eleven articles introduce expert systems applications in library and information science, and present design and implementation issues of system development for reference services. Topics covered include knowledge based systems, prototype development, the use of artificial intelligence to remedy current system inadequacies, and an expert system to…

Identifies factors that reduce the effectiveness of computers as intermediaries and discusses possible negative effects on user satisfaction and the interaction between users and librarians. A set of guidelines for the improvement of online catalogs, based on user needs and abilities, is presented. (41 references) (CLB)