Purpose: The purpose of this paper is to provide a synthesis based on a review of the existing literature with respect to the variations in training practices and attitudes across national cultures. Design/methodology/approach: A content analysis technique was adopted with a comparative cross-cultural management perspective as a backdrop to…

A recent effort by Arizona's state student aid agency to assess needs and improve training for aid administrators is described. A review of literature was conducted for the study and is summarized. Methods, procedures, and findings are also described and recommendations for the implementation of the findings are provided. (MLW)