Globalization provides the contextual framework for cultural changes in the library user group. In order to be more effective, and realistically, more client-focused, the reference librarian is challenged to ask again "Who is my client?" in this changing context. This paper presents a positive and practical response to cultural change…

Reviews the literature on academic library reference service, and examines changes in the traditional reference desk model. Based on the review from the perspectives of managers, librarians, and users, new research directions are proposed in which users' information-search processes and librarians' intervention in reference service are integrated.…

Description of a Canadian research and development project that involved the development of a library information system which would satisfy the needs of a variety of libraries focuses on the technological aspects of the system. Data manipulation is discussed, software is described, standards are considered, and customer requirements are examined.…

Describes the effects of economic factors on information services in Mexico. Topics discussed include librarians' salaries; inadequate library budgets; acquisitions in academic libraries; the development of public libraries; library networks; national databases; microcomputers and library automation; library research; effects of devaluation; and…

Discusses German libraries' access to the Internet and World Wide Web, and reviews German library development and organization. Topics include state libraries; research library networks; national scientific service organizations that provide specialized information services; funding; standards; online catalog software; document delivery and…

These reports and papers from a training course which brought together information services professionals from Uganda, Tanzania, Kenya, the Sudan, Ethiopia, Malawi, Zambia, Zimbabwe, Lesotho, Botswana, and Swaziland address the following topics: (1) information systems analysis; (2) the state of the art in bibliographic control in Eastern and…

Discussion of specialized biomedical information and its management and dissemination focuses on the development of information concerning AIDS (Acquired Immune Deficiency Syndrome). Topics addressed include services to specialized user groups; selection, collection, and information evaluation in libraries; AIDS terminology; recent developments in…