This policy brief examines the fundamental principles that undergird the current Total Quality Management (TQM) movement, describes application examples and discusses application problems particular to higher education. An opening section reviews the basic premises of TQM and differentiates between two perspectives on the approach: the first see…

This background paper on institutional lending examines institutional lender policy in the Stafford Student Loan Program, the study of which was mandated in the 1986 reauthorization of the Higher Education Act. The paper's particular purpose, however, is to familiarize the reader with the general operation of programs and the historical…

A survey was conducted of the literature pertaining to higher education program review. Many institutions of higher education have come under intense scrutiny and criticism, and have been required to respond to public pressure for accountability. Program review is one component of the assessment of institutional effectiveness. The following seven…

This book identifies factors, structures, and procedures contributing to effective statewide coordination and governance of public colleges and universities. The heart of the book consists of descriptions of representative structures in 4 states, where interviews were conducted with 114 individuals--legislators, gubernatorial staff, system heads,…