Synthesizes the results of studies of case management with case management literature to summarize factors influencing case management services. Discusses characteristics of individuals providing case management, the clients they serve, the design of their jobs, and the services network in which they work. (Author/BH)

A former mental health counselor and managed-care case manager provides insights on dealing with managed care organizations. Offers suggestions on how mental health counselors can develop working relationships with case managers, do treatment planning, submit claims forms, and resolve disputes. (Author/JDM)