Reports results of a bibliometric study of the literature on Japanese-style management published in western languages from 1971-84 in order to: (1) determine Japanese contributions to the literature; (2) determine whether there are nuclear journals for the subject; and (3) investigate how the flow of information from Japan to overseas countries…

Surveys the service marketing literature for models and data-gathering instruments measuring service quality, particularly the instruments SERVQUAL and SERVPERF, and assesses their applicability to special libraries and information centers. Topics include service characteristics and definitions of service; performance-minus-expectations and…

Reviews the literature on mentoring and reports on a program at the University of California at Los Angeles that paired library school students with information professionals. Results of evaluation surveys and overall program response are considered. Questionnaires used to match students with mentors, evaluation forms, and a list of 58 selected…

Data derived from study of 142 natural science museums and nature centers indicates that 90 percent of facilities had libraries (46 percent informally organized). Libraries are not funded to same degree as extra-exhibit educational programs; staffing is less often full-time and professional; collections, services and use levels show great…

Explores problems in the design and evaluation of programs by which special libraries market their services, and identifies potentially useful approaches and quantifiable measures for market structure analysis, design decision-making, and marketing program evaluation. Eleven references and a list of nine use studies with survey instruments are…