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Mendle, Jill – Reference Librarian, 1995
Examines literature for guiding libraries to develop services that comply with the Americans with Disabilities Act of 1990. Presents a case of the University of Alabama Libraries' establishment of a technologies lab to serve the needs of the blind, visually impaired, and learning disabled students; examines problems and efforts to increase staff…
Descriptors: Academic Libraries, Blindness, Case Studies, Disabilities
Supporting User Needs and Skills to Minimize Library Anxiety: Considerations for Academic Libraries.

Westbrook, Lynn; DeDecker, Sharon – Reference Librarian, 1993
Stresses the need for understanding the barriers to effective library use resulting from the diversity of users and the overwhelming amount of information available. Guidelines are suggested for use by academic librarians in evaluating facilities, services, and staff to assess their effectiveness in welcoming users and validating their information…
Descriptors: Academic Libraries, Cultural Pluralism, Evaluation Criteria, Evaluation Methods