Explains the origins of technology assessment and defines the term. The method is discussed in general and with particular attention to use of the Delphi technique as a data-gathering tool for technology assessment studies. The method is suggested for considering the likely impacts of new information technologies on library and information…

Research on two exposure techniques--book displays and book lists--supports the idea that browsers need, want, and will use some type of guidance to narrow their book selection. Two reasons for this are given: these techniques require little patron effort and reach large numbers of browsers at one time. (Author/EM)

Argues that semiotics, the science of signs, provides a suitable research tool for investigating the communication process in public libraries. Literature review identifies research using semiotic methods, as well as communication research in public librarianship that would have profited from semiotics, as a first step toward understanding the…

Develops a conceptual model which places public library use in the context of a series of interrelated decisions made by consumer about allocating time to various activities based on relative costs and benefits, and tests the model against available data on the characteristics of public library users. Seventeen references are included. (EJS)

Discusses the accuracy of reference service in libraries as measured by evaluating answers that reference librarians give to factual questions. More than 30 reference accuracy studies are analyzed, variables explored in each study are examined, further research needs are described, and suggestions for improving service quality for reference…

This research review analyzes output measures that assess the effectiveness of a library's reference services: reference questions, reference staff performance, reference users, combined output measures, and combined input/output measures. The need for research, a definition of reference effectiveness, and input measures are noted. Seventy-three…

This review of research on minority (Afro-American, American Indian, Asian American, Mexican American) librarianship provides overview of early developments, civil rights era and contemporary developments, and professional organizations. A state-of-the-art review by ethnic group notes purpose, methodology, and conclusions of selected research in…

Reviews the research and commentary on individuals' questions and specific reference queries that characterize two general approaches in librarianship and other disciplines: question itself as phenomenon of questioner's behavior, linguistic performance, or cognitive state; interaction between question and answer focusing on appropriateness of…

This discussion of the measurement of performance criteria and desired or acceptable level of achievement focuses on the performance criteria used for the evaluation of interlibrary services (success rate, turnaround time, cost, and impact of service). Document delivery, communication, and interlibrary loan research are covered. Fifty references…