Reviews current state of the art pertaining to measurement and use of the construct of user satisfaction (user's self-reported degree of satisfaction with library services) and reports results of survey of 623 public library patrons measuring user satisfaction, evaluation of services, library use, and individual characteristics. Twenty-six sources…

Reports on a study of the diffusion of the Public Library Association's planning process. Two surveys are described: one of state library development agencies that determined techniques used to disseminate planning information; and one of small public libraries that determined the extent to which they had received and were using the planning…