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O'Neil, Rosanna M.; And Others – Library Administration & Management, 1993
Discussion of Total Quality Management (TQM) highlights its history in business and industry, explains its use in higher education settings, and describes recent quality efforts in library services. Topics addressed include a history of quality; barriers to quality control; examples at Pennsylvania State University; and learning opportunities for…
Descriptors: Administrative Principles, Business, Higher Education, Library Administration
Jenda, Claudine Arnold – Library Administration & Management, 1994
Examines factors that have necessitated a review of traditional library organization structure and describes a study that examined the new subject-centered organizational structure of the University of Botswana Library. Positive and negative aspects of the new organization are discussed, and a study of subject librarians' time management is…
Descriptors: Academic Libraries, Costs, Foreign Countries, Higher Education
