Reviews the goals and methods of research and development in documentation, stressing research which aims to improve the communication between the information user and source. Research is discussed within the context of the documentation system rather than by specific results. (JVP)

Outlines a behavioral approach to information retrieval system design based on the derivation of a behavioral model of the information-seeking patterns of academic social scientists. The extent to which identified information-seeking characteristics are supported by existing systems is considered, and requirements for implementing these features…