This article enumerates factors which created demand for fee-based information service (commercial databases, competition for proprietary information in business world, effectiveness of librarians) and relates experiences at two public libraries. Sources of business, value of advertising, techniques of selling, and hiring and deployment of staff…

Reviews the current literature to provide information on openings and recent appointments at the state librarian level around the country. The varied roles of state libraries are also described, and a brief discussion of the qualifications of a state library director is included. (21 references) (MES)

Discusses the importance of strategic planning in academic libraries. Topics addressed include the culture of the research institution, benefits of strategic planning, empowerment of the library through planning, and a framework for the planning process. Examples of planning from two university libraries that involved staff, faculty,…

Discussion of the systems development life cycle (SDLC) that supports operational and managerial planning of automation projects covers challenges of library automation, evolution and scope of SDLC, lack of dissemination of SDLC literature within library and information science community, and corrective measures to meet library automation demands.…

Reviews the growth and development of library fund raising within the context of library history and the development of contemporary philanthropy. Topics addressed include changing environments and the need for additional resources; the role of fund raising in a library's mission; effective leadership; and public relations. (Contains 40…

Reviews attempts by Library of Congress in the 1940s to resolve the cataloging crisis that preceded changes in cataloging rules in the 1950s and 1960s. Recommendations of an unpublished report on reorganization, simplified cataloging, cooperative cataloging, personnel policy, and cost analysis changes are examined, and results of implementation…

Highlights some of the developments in the following areas that have taken place during the period 1977-87 in British university libraries: (1) library resources; (2) automation; (3) collection building; (4) technical services; (5) reader services; (6) management and staffing; and (7) cooperation. (71 references) (MES)

Reviews early methods of formal training for library acquisitions, textbooks pertaining to the subject, and relevant library literature to provide a historical perspective on education for acquisitions. Strategies to provide basic and adequate training in acquisitions for all librarians are suggested. (49 references) (CLB)

Presents a management model of ethical decision making in librarianship. Highlights include a definition of ethics; ethical concerns in information professions; the concept of social responsibility; ethical dimensions of decision making, including access to information and hiring decisions; ethical considerations for managers; and strategies for…

Discusses operational, organizational, and technological developments that are transforming the workplace; describes the concept of knowledge worker and the information utility model; considers how these factors provide opportunities for library administrators and other information resource management professionals to improve user services; and…

Reviews the research on maintaining information currency in reference collections. Discusses age versus use; continuity of maintenance; problems with irregularly published works; manual maintenance methods; computer-assisted methods; assignment of responsibility; and collection management/maintenance policies. Suggests how to improve reference…

Surveys the literature from 1995 through 2002 related to interlibrary loan and document delivery services in libraries. Topics addressed include reference sources; national and international initiatives; theory, management, and practice; document delivery; resource sharing; and copyright and licensing. (Contains 228 references.) (Author/LRW)

Reviews costs involved in running libraries that are usually not considered. Topics discussed include building and maintenance costs, including insurance; growth costs, including print and/or electronic materials; physical expansion and staff; electronics; cost recovery, i.e., user fees; cost centers and overhead; user-related costs, including…

Explores problems in the design and evaluation of programs by which special libraries market their services, and identifies potentially useful approaches and quantifiable measures for market structure analysis, design decision-making, and marketing program evaluation. Eleven references and a list of nine use studies with survey instruments are…

Discussion of Total Quality Management (TQM) highlights its history in business and industry, explains its use in higher education settings, and describes recent quality efforts in library services. Topics addressed include a history of quality; barriers to quality control; examples at Pennsylvania State University; and learning opportunities for…