A Total Look at Total Quality Management: A TQM Perspective from the Literature of Business, Industry, Higher Education, and Librarianship.

O'Neil, Rosanna M.; And Others

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ERIC Number: EJ471144

Record Type: Journal

Publication Date: 1993

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0888-4463

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A Total Look at Total Quality Management: A TQM Perspective from the Literature of Business, Industry, Higher Education, and Librarianship.

O'Neil, Rosanna M.; And Others

Library Administration & Management, v7 n4 p244-54 Fall 1993

Discussion of Total Quality Management (TQM) highlights its history in business and industry, explains its use in higher education settings, and describes recent quality efforts in library services. Topics addressed include a history of quality; barriers to quality control; examples at Pennsylvania State University; and learning opportunities for librarians. (Contains 43 references.) (LRW)

Descriptors: Administrative Principles, Business, Higher Education, Library Administration, Library Services, Literature Reviews, Problems, Professional Development, Quality Circles, Quality Control, Total Quality Management

Publication Type: Historical Materials; Information Analyses; Reports - Descriptive; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A