Focuses on the customer satisfaction element of Total Quality Management (TQM) in libraries, including definition of the terms customer and customer satisfaction, determining customer expectations, complaint systems, keeping customers, and empowerment of staff. Appendices list approaches libraries and other organizations have used to improve…

Designed as a simple how-to guide, this revised handbook presents guidelines for setting up a church or synagogue library or revitalizing an existing one. The first section, "Begin with a Purpose," advocates preparing a statement of purpose. The second step, "Be Prepared," discusses the importance of the planning process.…

This videotape is designed to help library staff develop and implement a security program in the library, using library personnel or outside security personnel. Eight sections cover: (1) how to design an effective security policy; (2) how to approach disruptive patrons; (3) personal safety--with disruptive patrons, during a robbery, and when…

This guide demonstrates strategic ways of developing and implementing successful library media programs and offers step- by-step strategies for achieving a balance between leadership and collaboration. The book is divided into two parts. Part I: "The Environment" addresses the components of the school environment--the students, curriculum and…

This guide presents practical information about planning a school library media center budget in consideration of the goals and objectives of the district, the school, and of the particular programs involved, both for the year under consideration, and for the future. Three chapters are devoted to discussions of initiating a budget, the Iowa budget…

This manual of microcomputer operations for the media center is intended to serve as a guide for students, faculty and staff of West Orange High School, Florida. The philosophy behind the media center is that students and teachers benefit from library services, and that all related equipment, schedules, procedures, and materials should be…

This guide provides detailed guidelines for the recruitment and training of volunteer staff for church and synagogue libraries. The first of eight sections discusses criteria for selecting a head librarian, including 13 professional and spiritual qualifications, and lists 30 of the head librarian's basic responsibilities. The second section…

Designed to provide the information and guidance required to establish and operate a workforce planning system for the library, archive, and information sector in developing countries, this manual shows how to collect, analyze, and understand information about the current state of the workforce, about its development, and about the likely future…

This user's guide to the "Documents on Documents Collection" describes 166 documents gathered during 1980-1983. The collection includes documents produced by the various state document distribution centers (usually the state library), for use by administrators of depository programs, state employees, documents librarians, and government…

This user's guide to the "Documents on Documents Collection," describes some 387 documents gathered in the 1973-1979 time frame. The collection gathers together documents produced by the various state document distribution centers (usually the state library), for use by administrators of depository programs, state employees, documents…

The major sections of these conference proceedings are (1) what's new worldwide in population information activities; (2) management and libraries; (3) the Select Committee on Population; (4) workshop reports; (5) contributed papers; (6) APLIC-PAA (Association for Population/Family Planning Libraries and Information Centers-Population Association…

This book on public library design and construction contains the following chapters: (1) "Beginning the Plan"; (2) "Data for Planning"; (3) "Location: Finding a Site"; (4) "Interior Design"; (5) "Furnishing and Equipping the Library and Its Environs"; (6) "Other Views," including "Using Small College Library Planning Techniques in Public Library…

This book brings together articles that have appeared in "Technology Connection,""Library Talk," and "The Book Report" magazines over the past five years. All of the articles have important tips, tricks, techniques, and suggestions for building a successful library media program. The book is divided into six chapters,…

This guide to the "Documents on Documents Collection" describes 223 documents gathered during 1984-95. The collection consists of materials used in the administration of state documents depository programs, including: (1) bibliographies; (2) commentaries and letters; (3) depository contracts; (4) forms and form letters; (5) labels; (6)…

Issues related to school library management and supervision are discussed in five articles. Topics covered include supervisory styles and strategies for improvement; workshop design; the use of the focus group approach for library planning; financial support for library automation; survival techniques for new librarians; and the management of a…