This booklet provides a detailed description of the computerization of the library of MMI Preparatory School, a private, non-sectarian college preparatory school in Pennsylvania for students in grades 7 through 12. Each of the following functions is investigated: (1) catalog card production; (2) online reference services; (3) circulation; (4) word…

Federal and state legislation which provides funds in support of library programs and legislation that has financial implications for libraries are reviewed with examples from public and academic libraries. Implications of accepting library funds, the impact of the Copyright Act law, Title II-C of the Higher Education Act, postal regulations, the…

This paper discusses the need and provides guidelines for the preparation of policy statements on reference collection development for academic libraries. Policy elements recommended for inclusion are statements on collection objectives, collection scope, physical size, types of material, selector roles, removal procedures, and interdepartmental…

This report illustrates the steps in the development of an evaluative model for non-teaching faculty, using the school media specialist as an example. The model measures how the professional applies knowledge of a given content area to improve learning in a particular school situation, and consists of three parts: (1) documentation developed by…

Arguing that hiring should be the product of a rational approach rather than a subjective one, describes a six-part hiring process: (1) basic people management; (2) organization policies; (3) preliminary "musts"; (4) the interview; (5) evaluation of findings; and (6) future uses. It can be used in any size or type organization. (CDD)

Describes use of quality circles (QC)--small groups of employees who meet regularly and voluntarily to identify, solve, and implement solutions to work-related problems--as a form of participative decision making, highlighting QC concept, establishing a QC, introduction process, management support, benefits, evaluation, and shortcomings. Thirteen…

This set of guidelines, for audiovisual and multimedia materials in libraries of all kinds and other appropriate institutions, is the product of many years of consultation and collaborative effort. As early as 1972, The UNESCO (United Nations Educational, Scientific and Cultural Organization) Public Library Manifesto had stressed the need for…

This book is a guide to running a school library media center for both new and experienced library media specialists. Chapter 1 offers survival strategies, including goal setting, time management, and stress management. Chapter 2 examines the major administrative aspects of running a school library, such as writing policies and procedures,…

Developed to provide library directors, staff, and board members with information for performing accounting and financial management functions, this guide answers frequently asked questions, describes common practices and processes, provides examples and suggested formats for selected financial reports, and identifies issues that may require…

In the first edition of this book, the concepts of marketing and planning library and information services were presented as effective managerial strategies. Several paragraphs from the introduction to the first edition are reproduced, with author commentary, in this edition as an affirmation that the message is still true. In this second edition,…

Relates the Seminole Community College (Florida) library's experience barcoding a collection of materials and provides practical suggestions on how to implement barcoding in other libraries. Highlights include a barcode plan (smart barcodes and dumb barcodes), worker guidelines, problems encountered, and costs. An annotated bibliography and seven…

Presents three articles that discuss customer service in libraries, with a focus on planning for service management, a customer service program for library staff, and a quality improvement process. Highlights include developing and implementing service strategies, dealing with requests, redefining work relationships, coworkers as customers,…

Offers suggestions for dealing with angry patrons in the library. Tips on diffusing the person's anger during the encounter are provided as well as short- and long-term suggestions for dealing with the library staffperson's feelings are included. Ways in which library administrators can assist their employees in dealing with angry patrons are also…

Discusses sampling of circulation data as a technique for library media program management. Highlights include random and purposive sampling techniques; studies of circulation samples; factors affecting circulation patterns; guidelines for sampling circulation statistics over shorter time periods; and an example using statistics gathered from an…

Discusses elements of planning that are needed for effective school library media programs. Elements of strategic and operational planning are described; contributors to the planning process are suggested; needs assessment is discussed; planning outputs and inputs are explained; budget considerations are mentioned; and the need for evaluation is…