Behavior always makes sense. It is up to those of us who provide care to understand what kind of sense it is making. This workbook is a comprehensive training manual that offers a structured step-by-step model for analyzing what is going on when someone with intellectual disability and limited verbal skills shows a change in behavior or mood -- and suggests what to do about it. Numerous case study examples bring the issues to life and provide opportunities for practice. The workbook can be used individually or in a group workshop or class setting. Dr. Hartwell-Walker's practical and compassionate approach to problem-solving is easy to understand yet powerful in application. Feedback from in-service trainings at agencies, college classes and parent workshops over the past 12 years has been overwhelmingly positive. Completing the workbook helps those new to the field feel more confident. Experienced caregivers appreciate an organized review of factors to consider when an individual is in distress.