The purpose of this book is to explore ways for campuses to maintain morale during the tough times facing higher education in the 1990s. Its message is based on two assumptions: (1) the very process of assessing morale can enhance morale; and (2) there are ways to enhance morale that do not require large infusions of new dollars. Chapters cover the following topics: (1) the nature of morale and its importance (including a summary of research findings); (2) campus morale in the 1990s (noting reduced resources, public disaffection, and internal conflict); (3) the role of the institution in building morale (stressing the need for institutionally based assessment and the institutional commitment to act); (4) the administrative staff work life (a review of the literature on characteristics, activities, and concerns of administrative staff); (5) faculty work life (a review of faculty characteristics, issues, and special groups); (6) assessment of morale (describing the steps of a successful assessment from project leadership, to assessment design, to data analysis); (7) assessment issues (such as sampling, coding, data analysis and dissemination); (8) a case study of a 10-campus midlevel administrator morale assessment; (9) a case study of a university faculty morale assessment; and (10) use of the assessment data to develop recommendations and an action plan. Appendices contain sample letters and surveys. (Individual chapters contain references.) (JLS)