Argues that technical writers must construct proper contexts for readers' understanding. Discusses reader-oriented syntax, rhetorical confidence, and three kinds of context qualifiers. Offers various examples. (SR)

Outlines the internal usability review, a systematic examination of documentation to identify basic usability issues and solve problems. Discusses typical user problems and explains the review steps that eliminate documentation problems before they become problems for the customer. (SR)

Presents a procedure to compose or evaluate structurally sound text, encompassing inclusiveness, exclusiveness, hierarchy, sequence, and language. Offers guidelines for making text structure visible to the reader with headings, format, signals, reminders, and effective paragraphing. (SR)

Explores what it means to think visually and spatially in hypertexts and how users react and maneuver in real and virtual three-dimensional spaces. Offers four principles of visual thinking that can be applied when developing hypertexts. Applies these principles to actual hypertexts, demonstrating how selectivity, fixation, depth discernment, and…

Reports results of an observational study of museum exhibit design. Suggests eight communication practices from successful museum exhibit design that could be transferred to information design for the Web. (SR)

Discusses demands users face when searching for information in online libraries of product documentation. Demonstrates how physical libraries provide a helpful metaphor for design. Offers heuristics and a conceptual prototype for facilitating electronic document retrieval. Argues that the search form itself should communicate the way materials are…