Guidelines for writing documentation for automated library systems cover (1) gathering information; (2) planning the document (manual types, organization patterns, writing style, conventions and standards, and format); (3) writing techniques; (4) deciding what to include; and (5) editing and testing. (three references) (MES)

Offers guidelines for evaluating library system vendor documentation using the following criteria: physical appearance, audience, orientation, structure, consistency, accuracy, completeness, readability, and usability. Several examples illustrate alternative ways to present information. (two references) (MES)

This guide to functions to consider in selecting an academic library automation system to operate in a networked environment covers (1) the current academic networking environment; (2) library automation hardware and software platforms; (3) user interface requirements for public access; and (4) security and authentication. (10 references) (MES)

Describes factors in successful customer service programs that are pertinent to libraries choosing an integrated online library system. Topics discussed include quick response time; easy access to information; well-trained client representatives; low costs; cooperation with customers and vendors; and anticipating customer needs. (LRW)

This survey of 57 members of the Association of Research Libraries (ARL) examines technical and management issues in providing remote access to their online catalogs, as well as with instructions and services for remote users. It is noted that most ARL libraries have not yet conducted studies to project the extent of use of remote access, although…

Eight authors discuss five questions related to user searching of online catalogs: What user needs can be met by online assistance? Should assistance be tailored to particular groups? Should there be more than one level of assistance? Do users learn through computer-assisted instruction? and Will increased system friendliness eliminate the need…

Discusses the need to include communication skills as a component of training sessions for library staff who will be serving patrons using online catalogs and databases. Specific points that should be covered in training sessions are identified and training methods are suggested. (eight references) (CLB)

As new technologies, changing patron needs, and fluctuations in funding continue to affect libraries of all types and sizes, library administrators and managers realize the need to reevaluate the structure and staffing of their organizations. This book prescribes the steps for moving from traditional to renewed library, including planning,…

This guide addresses the positive and negative issues associated with adapting telefacsimile technology to meet library service needs, and provides basic information about the technology while demonstrating how librarians have begun to incorporate it into their work processes. Individual sections cover: (1) the history of facsimile technologies in…

Discusses local database development and training experiences at the University of Illinois at Urbana-Champaign libraries. Topics discussed include when to automate; available resources; microcomputers versus mainframes or minicomputers; software; database design factors; test versions; and training. Examples of sample records, help screens,…

Presents 101 variables for use in developing a microcomputing profile and determining the type of microcomputing management appropriate for a library. Variables are presented in 16 categories, including the larger institutional, library, and financial profiles; administration's stance on microcomputing; user profiles; training and support for…

Noting that technological developments will influence both library automation decisions and user expectations, this paper focuses on six issues involved in planning for the use of information technology in libraries: (1) perceiving the information technology needs of library users; (2) addressing their information technology needs; (3) planning to…

Suggests guidelines to consider when choosing electronic reference tools for school libraries, including stand-alone systems versus networked versions; other resources that give access to the same information; annual updates; replacement costs; equipment needs; student and teacher needs; training time needed; and ease of use. (LRW)

Examines factors relating to selecting machine-readable information sources from the perspective of the library manager concerned with serving user needs. Professional and novice searchers are considered; remote time sharing, CD-ROM workstations, and local tapes are described and compared; network choices are discussed; and impacts on the…

The materials in this manual/workbook were prepared to assist participants in a workshop on long-range planning for library automation. Chapters cover the following topics: (1) "What Is Long-Range Planning?" (2) "Why Plan?" (3) "Who Needs to Participate?" (4) "Planning to Plan"; (5) "Determining Needs"; (6) "Description and Introduction"; (7)…