Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

Argues that evaluating a library's collection is not an acceptable substitute for evaluating the collection development process and its developers. With increasing materials costs, overselection can be much more serious than underselection. Several useful methods for evaluating collection development incorporate statistics regarding proportional…

Collection development for interdisciplinary areas is more complex than for traditionally well-defined disciplines, so new evaluation methods are needed. This article identifies variables in interdisciplinary fields and presents a model of their typical information components. Traditional use-centered and materials-centered evaluation methods…

Discusses references collections in academic libraries and offers guidelines for placing materials in a reference collection that focus on their suitability for true reference functions and the expected frequency of use. Problems with poorly managed collections are discussed, and the importance of selection policies and weeding are emphasized. (37…

Describes how analysis of the circulation of federal government publications over a 40-month period at Western Illinois University revealed patterns of usage that allowed the library to make more informed collection management decisions. The most frequently circulated classes of government documents are listed as a guide for other depository…

Identifies library collection development as a high-priority activity and discusses collection development needs in terms of training, library policies and planning, resource assessment, and coordination among libraries. A method used for assessing collections and allocating resources is described. (CLB)

This article reviews studies of school library media collections which address issues related to collection evaluation, networking, collection mapping, student preferences, and special collections. A summary of practical implications of the research findings and a proposed research agenda are appended. (35 references) (SD)