Every college struggles to create processes of quality assurance and continuous improvement to demonstrate and ensure its service to students and community. Accreditation is one avenue that ensures some uniformity across many institutions in the eyes of the public. While this paper focuses on accreditation processes and meeting the needs of…

This article describes practical methods for agencies to move from a process to an outcomes focus when preparing and presenting reports to payers and regulators. Essential components of an outcomes system are outlined, and methods for preparing and presenting reports are drawn from experiences at Father Flanagan's Boy's Home. (Contains…

Program documentation is an important role for evaluation in both formative and summative modes. It should describe processes, materials, participants and social interactions which produce certain outcomes. Program evaluation should judge the effect of the program and depict effective practices, products and outcomes. To demonstrate program…