Change is inevitable and essential to any functioning institution. But change can be stressful, especially when it upsets established routines and patterns. Library managers need to be able to lead staff through episodes of change while remaining empathetic, and this book shows them how to: (1) Engage library staff in the process and encourage…

Describes a poetry group which encouraged the expression of memories and imagination among frail elderly residents of a nursing home over a period of nine months. Shows how it facilitated peer friendship formation, increased expression of affect, resulted in improved staff treatment of residents, and ended with the publication of an anthology. (SR)