Discusses strategic and tactical planning with regard to implementing technologies in libraries. Strategic planning involves setting parameters for decision making, while tactical planning entails devising ways of dealing with problems created by the new technology. The benefits and dilemmas of both types of planning are covered. Contains 19…

Encourages the library manager to develop a facility for "reframing," or seeing a situation from several viewpoints in succession. This technique can aid in problem solving and in effecting change in organizational culture. Frames listed include structural, human-resource related, political, or symbolic, and practical considerations…

Discusses principles of law library management and presents three problem solving exercises for law librarianship training. American Bar Association standards for law school libraries are presented, with interpretations, and appendices provide a job description for an assistant law librarian and bylaws of the American Law Schools concerning…

Suggests nine requirements for a contingency plan to assure a library's successful recovery from a disaster. A discussion of the salvage team, security, and staff problems follows an enumeration of helpful supplies and equipment. Appended is a sample emergency procedure checklist. (SW)

Describes use of quality circles (QC)--small groups of employees who meet regularly and voluntarily to identify, solve, and implement solutions to work-related problems--as a form of participative decision making, highlighting QC concept, establishing a QC, introduction process, management support, benefits, evaluation, and shortcomings. Thirteen…

Offers suggestions for dealing with angry patrons in the library. Tips on diffusing the person's anger during the encounter are provided as well as short- and long-term suggestions for dealing with the library staffperson's feelings are included. Ways in which library administrators can assist their employees in dealing with angry patrons are also…

This practical handbook focuses on interpersonal skills that will increase the effectiveness of recent library school graduates, paraprofessional librarians, and aides who have assumed the role of managing small public or school libraries. It describes numerous techniques that librarians can use to become better leaders and offers specific…

To meet the challenges of societal change, technological development, and economic retrenchment, libraries must develop problem-solving strategies such as marketing which can help libraries serve their clients more effectively. Marketing components are presented in the context of a customer orientation. (AEF)

Describes a model of Total Quality Management (TQM) developed by the Association of Research Libraries. The issues, elements and processes of a comprehensive TQM-based transition, including commitment by management, linkage to organizational strategic planning, organizational culture, understanding customers, and quality teams are covered.…

Intellectual freedom is a concept fundamental to all libraries. It enables library customers to access a wide variety of materials in numerous formats, and is a concept dear to the hearts and minds of a democratic society. Libraries are often challenged by individuals and groups concerned about the availability of certain materials. The first part…