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Stone, Deborah L.; Villachica, Steven W. – Performance Improvement, 1997
Describes trends affecting both knowledge workers and the performance technologists who support them. Five strategies are suggested for providing performance support: (1) address systems-level issues; (2) align performance technology efforts with technological imperatives; (3) provide information filters; (4) provide custom tools; and (5) make…
Descriptors: Employees, Job Performance, Management Information Systems, Organizational Development
Peer reviewed Peer reviewed
Shrock, Sharon A. – Performance Improvement, 1997
Outlines the benefits of human performance assessment and examines the reasons why testing hasn't become a general practice in organizations. Describes five steps in creating a test/assessment instrument: analysis; construction; reliability; validity; and setting standards. (AEF)
Descriptors: Evaluation Criteria, Evaluation Methods, Job Performance, Organizational Objectives
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Gayeski, Diane – Performance Improvement, 1997
Discusses how to improve an organization's training and communications system, both philosophically and technically, and highlights activities conducive to a rewired communication system. Lists online sources on the topic and freeware packages that can be downloaded, and includes job aid forms designed to be copied and posted in the organization.…
Descriptors: Communications, Computer Software, Improvement, Information Dissemination