Examines three elements useful for solving problems revealed by data gathering and analysis in the context of performance technology: goals, standards, and feedback. Emphasis is on the need for performers of tasks, their supervisors, and the organization as a whole to have the same goals and expectations, and how this is achieved through…

Discusses how those who learn basic human performance technology (HPT) skills can expand expertise in three directions: extended HPT (including generalist, project manager/integrator, and implementation specialist); specialized HPT; and HPT linked to related fields. Presents examples of applications of each alternative. (JKP)

This guide offers a comprehensive set of practical tools to lead novice and veteran practitioners through the complexities of business process redesign. This hands-on kit integrates systems theory, economics, and psychology to provide the detailed procedures, checklists, data analysis worksheets, and other resources essential to identify, analyze,…

Coalitions have key roles in helping their communities accomplish the following: (1) Track the level of literacy in the community; (2) Use that information to help identify what, and how much, literacy assistance is needed; (3) Assess the extent to which community literacy programs are meeting the need, including how well existing literacy…

This guide provides an outline of the components necessary in a written evaluation plan for vocational education programs. The four components that a plan for evaluation should include are described. The first component, the specific goals of the evaluation process, is divided into these two sections determined by the type of evaluation conducted:…

This technical assistance guide was developed to help state policy makers develop performance-standard incentive policies that are effective tools in accomplishing state and federal goals for Job Training Partnership Act (JTPA) programs. The guide is organized in three sections. The first section introduces incentive policies as tools to further…

This document contains 31 competencies organized by these three themes related to effective adult instruction: (1) keeping current in content area and in instructional strategies; (2) communicating and collaborating with colleagues and learners to facilitate learning; and (3) working positively and nonjudgmentally with diverse populations. The…