This study focuses on the planning necessary to support library instruction for an online public access catalog in an academic library. The installation of an online catalog is viewed as an opportunity for librarians to teach effective use of the library catalog. The project report consists of a review of the literature pertaining to the…

A survey of 30 recently constructed academic libraries indicates that space needs for library media services can be allocated based upon the level of service the media center will provide. A method for calculating space needs based upon the level of service and the overall size of the library is proposed. (five references) (LAE)

Modelling its self-study on earlier document availability research by Saracevic, Shaw, and Kantor, the Periodical Department of the William Paterson College Library (Wayne, New Jersey), evaluated service to its patrons. Specially modified and coded periodical request forms were collected from a sample of patrons who requested periodicals from the…

This CLIP (College Library Information Packet) offers a compilation of surveys and other methods of inquiry into user satisfaction submitted by college libraries around the United States developed to obtain feedback from the clientele they serve. In April 1995, surveys were mailed to 265 college and small university library directors, and the…

This long range plan for 1985-90 for the Caroline County (Maryland) Public Library emphasizes the areas of important information needs, availability of materials and information, leisure time interests, and developmental skills. Following an overview of why and how the plan evolved, four goals and their corresponding objectives are discussed: (1)…

A 1977 Association of Research Libraries (ARL) survey gathered information and documentation on remote storage for selected library materials, including type and size of facilities, selection processes for transferring materials, operating procedures, and record-changing activities. A summary of the survey results included in this kit reports…

Libraries need to reach out to teens and enhance their skills in serving the teenage population. Through the Louisiana Young Adult Services program, it is hoped that all staff working with young adults will be reached to accomplish the following: (1) promote a better understanding of the psychology of this age group; (2) increase skills in…

This document contains the results of a 1994 survey on the use of user surveys by ARL (Association of Research Libraries) members. Of the responding libraries, 68% had conducted user surveys in the last 5 years. A number of these libraries (20%) reported conducting surveys at regular intervals ranging from every year to every five years. The…

This manual contains information on understanding the nature of young adults and developing a young adult service philosophy for a library. Ideas are provided for programs, activities, and workshops; and ready-to-use book talks and publicity materials are included, along with bibliographies for young adult collection development. The introductory…

A result of Australia's Community Information Sharing Service (CISS) study of community information services currently being provided by public libraries in New South Wales, this report (one of three) presents five general principles which can assist public libraries with decisions about their response to the issue of the provision of community…

Most libraries involved to any extent with total quality management (TQM) realize that successfully gathering information from their customers is the key to improving services. To do this libraries must employ a variety of methodologies, both quantitative and qualitative research. Quantitative primary data is usually collected in libraries by…

This workbook explains how to define what various constituents connected with a public library want it to do and what doing these things well means in qualitative terms. The book aims to define effectiveness for the public library and to provide guidelines for assessing the library's effectiveness and communicating this to stakeholders. The eight…

This publication is intended to assist Wisconsin's public libraries and public library systems in providing service to adults with special needs (ASN). Twelve chapters cover the following topics: (1) planning for success, including planning services and measuring progress; (2) a Wisconsin vision for the future, including creating the vision and…

In November 1988 the Association of Research Libraries (ARL) mailed a survey to 59 of its university library members asking about their fee-based services and the impact of these services on other library development efforts. Overall, 79% of the respondents have fee-based services. In some cases, fees are applied to all users regardless of their…

This guide addresses issues related to academic library services to people with disabilities. The following chapters are included: (1) "Disability in Higher Education: An Overview" (Tom McNulty); (2) "Wayfinding in Libraries: The Importance of Universal Appeal and Universal Access" (Susan Gilbert Beck); (3) "Accessible Text Formats: From RFB&D…