Developed on the premise that all types of libraries have a common set of functions, purposes, and resources which outweigh their differences in setting, size, and organizational goals, this preliminary edition is intended to (1) provide an informed basis for library management and planning, (2) facilitate communications among libraries, and (3)…

Intended to foster a common language for information exchange about library operations and resources, this handbook provides library managers, boards of trustees, and other library decisionmakers with guidance in identifying items of information from which to obtain factual and comparative data for (1) developing policies and decisions; (2)…

This book provides a format for taking information traditionally collected by library media specialists and showing how it can be used to examine existing programs or to document the need for a program change. Field-tested in several school districts, this new tool includes all the necessary forms and worksheets school media specialists will need…

A result of Australia's Community Information Sharing Service (CISS) study of community information services currently being provided by public libraries in New South Wales, this report (one of three) presents five general principles which can assist public libraries with decisions about their response to the issue of the provision of community…

This document examines the importance and difficulties in resource sharing and acquisition by libraries and introduces the procedures of the Site Appraisal for Area Resources Inventory (SAFARI) system as a method of comparative evaluation of subject collections among a group of libraries. Resource, or collection, sharing offers specific…

Focuses on techniques used to gather data on costs of library and information services. Uses of library cost data are identified, including setting prices for services, making informed management decisions, and communicating with funding agencies. (CLB)

Most libraries involved to any extent with total quality management (TQM) realize that successfully gathering information from their customers is the key to improving services. To do this libraries must employ a variety of methodologies, both quantitative and qualitative research. Quantitative primary data is usually collected in libraries by…

Explains the need for meaningful performance measures in libraries and the Total Quality Management (TQM) approach to data collection. Five tools representing different stages of a TQM inquiry are covered (i.e., the Shewhart Cycle, flowcharts, cause-and-effect diagrams, Pareto charts, and control charts), and benchmarking is addressed. (Contains…

Intended for use by state library officials with policy responsibilities, this report presents a process for determining state levels of adequacy of public library services, measuring the current statewide performance, and planning statewide strategies for improving performance. Several facets of library service and resources are addressed, and…

This manual is intended to help people working in local libraries collect and report statistics about what they do and complete the Texas State Library annual report form. Texas uses the annual reports to determine whether local libraries are eligible for membership in the Texas library system. Definitions and explanations are given for…

Discusses agency library information activities, production and dissemination, and resource access as presented at the first conference of state and provincial fish and game agency librarians. Agencies represented include the Fish and Wildlife Reference Service, Aquaculture, United States Fish and Wildlife Service, Bureau of Land Management,…

This document is a manual designed to improve library services to young adults. Information is divided into three parts: (1) "Applying the Planning and Role Setting Process to Library Services for Young Adults"; (2) "Evaluating the Results: The Measurement Process"; and (3) "The Output Measures." Part 1 discusses the Public Library Association…