The International Federation of Library Associations' Section on Document Delivery and Interlending researched fax policies, highlighted problems of fax requests, and listed recommendations for improvement. Provides the guidelines on using fax for interlending requests which emerged from this research, and emphasizes the policies and procedures of…

Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…

Since no local library can meet the information needs of the community on its own, librarians and local policymakers must look to other existing agencies and channels for support. In every locale are agencies, organizations, and governmental and social service units that daily gather, compile, and disseminate information as one of their missions.…

Identifies library collection development as a high-priority activity and discusses collection development needs in terms of training, library policies and planning, resource assessment, and coordination among libraries. A method used for assessing collections and allocating resources is described. (CLB)

The purpose of this guide is to help new librarians in Idaho get started at their jobs. It provides a basic overview of library administration, policy, procedure, activities, and services. The following topics are covered: library law; working with the board of trustees; formulating and writing policies and procedures; budgeting and finance;…

Administrators of public library youth services departments and managers of school library media centers often rely on broad sources for advice on managing their specialized youth services. This book is designed to assist youth services librarians in becoming well-versed in management skills crucial to the continued existence of quality service to…

This fourth edition of the standard work on library centers addresses the challenges of electronic publishing, and puts issues of collection development into perspective. It provides students and practitioners with a broad understanding of the collection development process. Each chapter has been expanded and updated. The chapters are: (1)…