Suggests guidelines for library administrators in dealing with employee substance abuse and related problems. Early warning signs are listed, general organizational approaches (i.e., the write-off approach vs the treatment approach) are discussed and actions that should be taken are described as well as actions that should be avoided. (7…

Proposes a solution to the problem of preventive microcomputer maintenance in libraries. The strategy involves a batch program, small paper form, simple WordPerfect macro, and on-diskette log form which saves time, quickly generates standard reports, increases efficiency, eliminates most paperwork, and offers the flexibility for modification and…

Discusses strategic and tactical planning with regard to implementing technologies in libraries. Strategic planning involves setting parameters for decision making, while tactical planning entails devising ways of dealing with problems created by the new technology. The benefits and dilemmas of both types of planning are covered. Contains 19…

Encourages the library manager to develop a facility for "reframing," or seeing a situation from several viewpoints in succession. This technique can aid in problem solving and in effecting change in organizational culture. Frames listed include structural, human-resource related, political, or symbolic, and practical considerations…

Discusses principles of law library management and presents three problem solving exercises for law librarianship training. American Bar Association standards for law school libraries are presented, with interpretations, and appendices provide a job description for an assistant law librarian and bylaws of the American Law Schools concerning…

A trustee of a Canadian public library discusses issues that must be addressed by the library board when the library staff forms a union. Suggestions are provided to aid in dealing with a union. (CHC)

Suggests nine requirements for a contingency plan to assure a library's successful recovery from a disaster. A discussion of the salvage team, security, and staff problems follows an enumeration of helpful supplies and equipment. Appended is a sample emergency procedure checklist. (SW)

Public libraries must operate in a time of increasing change, both within the library community and throughout the larger social and economic environments in which the library must function. This book is a guide to the strategic management of change in community libraries. It addresses the unique circumstances and needs of public libraries and…

Describes use of quality circles (QC)--small groups of employees who meet regularly and voluntarily to identify, solve, and implement solutions to work-related problems--as a form of participative decision making, highlighting QC concept, establishing a QC, introduction process, management support, benefits, evaluation, and shortcomings. Thirteen…

Offers suggestions for dealing with angry patrons in the library. Tips on diffusing the person's anger during the encounter are provided as well as short- and long-term suggestions for dealing with the library staffperson's feelings are included. Ways in which library administrators can assist their employees in dealing with angry patrons are also…

This videotape is designed to help library staff develop and implement a security program in the library, using library personnel or outside security personnel. Eight sections cover: (1) how to design an effective security policy; (2) how to approach disruptive patrons; (3) personal safety--with disruptive patrons, during a robbery, and when…

Discusses the problem of keeping library staff motivated when promotions are not available. Topics addressed include the importance of management training that emphasizes communication skills; alternative ways to help employees grow, including staff development programs, lateral transfers, job rotation, and short-term projects; and helpful…

Describes building security procedures developed at the Hampton Public Library (Virginia) to deal with problem patrons. Highlights include need for the library monitor program; staffing patterns; monitor selection criteria; training procedures; library behavior guidelines; library policy statements; theft detection systems; and sample job…

This is a handbook of advice for handling the everyday problems encountered in all types and sizes of libraries. It is designed to assist managers before, during, and after crises develop. Organized in an question-and-answer format, it tackles many dilemmas that can occur in the library, then offers solutions drawn from actual experience. The…

Provides insights from experienced managers that may be useful for newly appointed library managers or directors, and details the issues they will face as supervisors. Highlights include decision making and change; motivation and delegation; general observations about management, such as coping with stresses; clarification of goals; and ethics.…