Argues that valid evaluation of reference services should involve triangulation, that is, the systematic use of a variety of carefully chosen research methods. The use of triangulation in conjunction with several qualitative research methods is described and guidelines to the implementation of a qualitative research project are provided. (27…

This guide provides an introduction to the use of microcomputers with qualitative data. It is deliberately non-specific and rudimentary in order to be of maximum benefit to the widest possible audience of beginning microcomputer users who wish to analyze their data using software that is not specifically designed for qualitative data analysis. The…

The article identifies two data collection procedures (participant observation and interviewing) employed in qualitative research and discusses how these procedures can be used to investigate emerging issues in supported education for students with severe disabilities. (DB)