This popular text, now in its fifth edition, provides step-by-step guidance for new and experienced researchers who want to use interviewing as a research method. This user-friendly guide explains the rationale for interviewing and the complexity of selecting interview participants, important interviewing techniques, and how to work with the…

There's no shortage of library management books out there--but how many of them actually tackle the little details of day-to-day management, the hard-to-categorize things that slip through the cracks of a larger handbook? "Library Management Tips that Work" does exactly that, addressing dozens of such issues facing library managers, including: (1)…

"Reinventing the Open Door" is designed to serve as a practical guide for community college leaders and practitioners as they work to align their programs, services, structures, and processes to meet the demands of their increasingly diverse student bodies and communities. It is also intended for use by community college boards of trustees and…